BetsomClick the "Forgot your password?" link on the login page. Then enter the mobile number or email address you used during registration. A password reset link will be sent within a few minutes.
Steps in the reset process:
- Click the link — it must be used within 15 minutes of being sent, after which it expires.
- Enter a new password — at least 8 characters, ideally combining uppercase letters, numbers, and special characters.
- Confirm your new password and submit.
- Log in with your new password.
If you don't receive the email or SMS, check your spam folder. If it still hasn't arrived, on the login page Log in via OTP or email us at support@betsom.best — we typically respond within 2 hours.
BetsomDeposits via bKash, Nagad, and Rocket are typically 2–5 minutes is credited to your balance. Bank transfers may take 15–30 minutes. During peak hours (8 PM–12 AM), it may occasionally take 10–15 minutes longer.
Money deducted but not credited to your balance — here's what to do:
- Wait 15 minutes first, then refresh the page.
- Collect your transaction details and transaction ID from the bKash/Nagad app.
- Email support@betsom.best or reach out via live chat — include your transaction ID, amount, and time.
- Support typically verifies and 30 minutes–2 hours resolves it within that time.
If the payment genuinely failed — meaning no amount was deducted — the failed transaction is cancelled automatically. If your mobile banking app shows it as pending, the amount will be returned within 24 hours.
Important: When making a deposit, always enter the correct amount and reference number — incorrect details will delay processing.
KYC (Know Your Customer) verification only needs to be done once — you won't need to repeat it. It's done to keep your account secure and to ensure funds reach the right person.
Required documents (any one of the following):
- National ID Card (NID) — clear photos of both front and back
- Passport — photo of the data page with your picture
- Driving License — photos of both sides
Steps to submit KYC:
- Log in and go to your profile settings.
- Click on the "KYC Verification" or "Identity Verification" option.
- Upload a photo of your document — make sure it's clear, well-lit, and free of blur or cropping.
- You may also need to submit a selfie — take a photo holding your document next to your face.
After submission, usually Within 12–24 hours verification is completed. It's faster on working days; weekends may take a little longer. You'll receive a confirmation email once verified.
Betsom No processing fee is charged on withdrawals — the full amount you request is sent to you. However, mobile banking operators (bKash/Nagad) may apply their standard cash-out charges — that is Betsom-'s control.
Withdrawal limits:
- Minimum withdrawal: ৳1,000
- Maximum single withdrawal: ৳50,000 (Standard Member)
- VIP members enjoy higher limits — up to ৳1,00,000 depending on their tier
- Daily limit: ৳1,00,000 (Standard); VIP Diamond: Unlimited
Withdrawal processing time: 30–90 minutes for bKash and Nagad; 1–3 hours for bank transfers. Late night (12 AM–6 AM) may take a bit longer. Before withdrawing, make sure your KYC verification is complete and any bonus wagering requirements have been met.
Betsomuses multiple layers to protect your data. All connections TLS 1.3 Encrypted at the protocol level — as secure as your bank. Passwords are never stored in plain text; only hashed versions are kept.
Fund Security:
- Member funds are held in a separate, dedicated account — completely segregated from the company's operating funds.
- Suspicious transactions are monitored automatically.
- An email/SMS alert is sent whenever a login is detected from a new device.
Privacy of personal information: Betsom never sells personal information to third parties. For details on how your data is used, on the Privacy Policy page Full details are provided.
If you notice anything suspicious on your account, contact support@betsom.best immediately — the support team will act quickly to secure your account.
BetsomIf a match is cancelled or stopped midway, different rules apply depending on the situation.
If the match is completely cancelled:
- All Bets Void and the full bet amount is returned to your balance.
- Usually within the cancellation announcement Within 1 hour The refund process is complete.
If a match is abandoned mid-way (rain, accident, etc.):
- Sport-specific rules apply — for example, in cricket, if the Duckworth–Lewis method is used, the settlement is based on that result.
- Bets are generally voided if the minimum set overs or time are not completed.
- If a suspended match is rescheduled and takes place within 48 hours, the bet stands — otherwise it's voided.
Regarding the settlement of a specific match Financial Transactions View the details on the page or let support know.
BetsomThe interface is available in multiple languages, including Bengali and English. Switching languages is quick and easy.
Changing the language on the website:
- Look for the globe icon or language name at the top right of the page.
- Clicking it will show a list of available languages — including Bengali, English, and possibly more options.
- Choose your preferred language — the change takes effect instantly.
Changing the language in the mobile app:
- Tap the bottom menu or the hamburger icon in the app.
- Open "Settings".
- Go to the "Language" option and select your preferred language.
Your preferred language is saved to your account when logged in — it will load automatically next time. To download the mobile app, on the Download page go.